Job Details
Job Description
The DFR is the State of Indiana’s Division of Family Resources. This division is responsible for determining the eligibility of individuals for public assistance programs such as TANF, SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” along applications, assisting clients coming in for public assistance, among other administrative tasks.
DFR Facts
- Link to FSSA-DFR page: https://www.in.gov/fssa/dfr/index.html
- A Day in the Life of a DFR Office: The Eligibility Assistant (EA) position is a front office, client-facing role that involves a large amount of face to face customer service, as well as clerical responsibilities. As an EA, you are the first point of contact for clients that are applying for public assistance through the Division of Family Resources office. By answering questions and steering the clients in the right direction, you can truly make a difference in the lives of others. This position is the first step in a career ladder with excellent growth potential within the DFR.
- Job Performance Tips/Guide
- Customer Service Oriented – committed to and skillful at providing a high level of service to clients.
- Active Listener – gain complete understanding of clients' needs and issues.
- Not easily frustrated by situations outside of your control.
- Works effectively in a changing environment.
Knowledge Services Program
- Recruiting Process
- Employee Spotlight info
- We deeply value the service each EA demonstrates in their office, and as a way to recognize outstanding EA staff, we have an Employee Spotlight program. Twice each year, DFR managers from across the State nominate outstanding staff in their office, and we feature the selected candidates in our newsletter!
- FAQs
- Must enjoy working with others in a service environment
- This position is a career starting point, as there are promotional opportunities
- You will have a dedicated Employee Relations Representative that is there to support you
- Able to make a true difference in the lives of those in your community